FAQ
Frequently Asked Questions (FAQ) - InfinityMouseMover.com
1. Orders & Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Once an order is placed, it is processed immediately. Please contact our customer service at info@infinitymousemover.com as soon as possible for any modifications. We cannot guarantee changes after an order has been confirmed.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping rates and delivery times vary depending on your location and chosen shipping method.
Q: How long does shipping take?
A: Orders are typically processed within 1-3 business days. Delivery times vary based on destination:
- Domestic orders: 7 business days
- International orders: 15-21 business days
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can track your order on our website or through the carrier’s website.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of receiving your order, provided that items are unused, in their original packaging, and in perfect condition. To initiate a return, please contact us at info@infinitymousemover.com
Q: How do I request a refund?
A: Refunds are processed after we receive and inspect the returned item. Refunds will be credited to your original payment method within 5-10 business days.
Q: Can I exchange an item?
A: We currently do not offer exchanges. If you need a different item, please return the original item and place a new order.
4. Products & Availability
Q: What if an item is out of stock?
A: If a product is out of stock, you can sign up for restock notifications on the product page, and we’ll notify you when it becomes available.
5. Customer Support
Q: How can I contact customer support?
A: You can reach us via email at info@infinitymousemover.com or through our contact form on the website. Our team is available Monday to Friday from 9 AM to 6 PM (CET).
Q: Do you offer wholesale options?
A: Yes, we offer wholesale pricing for bulk orders. Please email us at info@infinitymousemover.com for more details.
6. Other Questions
Q: Are your products environmentally friendly?
A: We prioritize eco-friendly packaging and support sustainable sourcing.
If you have any further questions, don’t hesitate to contact us!
Thank you for shopping at InfinityMouseMover.com!